The following information should answer any questions you may have.

Miscellaneous

• Contact Us

Shipping Information

• Shipping Rates
• Shipping & Delivery Times
• Shipping Outside Continental USA
• Tracking & Order Status

Payment Methods

• Payment Methods

Returns & Exchanges

• Return Policy
• How To Return An Item
• Damaged Item

Shipping Rates

• Shipping and Delivery Rates

Shipping & Delivery Times

• Shipping and Delivery Times

Shipping Outside the Continental USA

The shipping information and prices apply to items being delivered within the Continental USA only.

Tracking & Order Status

Once your order is shipped you will receive an email notifying you that your order has been shipped.   If your order contains more than one item, you may receive a partial order.  You will be notified if your order has been shipped in more than one parcel or if any portion of your order has a “back ordered” status.  If your order was shipped via UPS or FedEx, this email will also include a tracking number.  Using this number you can check the status of your package in transit online by visiting the http://www.ups.com or http://www.fedex.com.

Payment Methods

The Baby Bedding Company gladly accepts personal checks, money orders, MasterCard, Visa, American Express & Discover. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.

The Baby Bedding Company accepts orders online, by phone or by mail. To order online visit http://www.baby-bedding-co.com, to order by phone call 860-642-7790 or by mail to: The Baby Bedding Company, 841 Route  32, Franklin, CT 06254.

Return Policy

30 Day Return Policy: If you are not satisfied with your purchase for any reason, you can return the unused item in original condition and original packaging, within 30 days of shipping for a full refund, less shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Note: Only items that are unused and in original condition can be returned – no exceptions. Note: Cut fabric cannot be returned.

How To Return An Item

TO INSURE A PROMPT REFUND FOLLOW ALL STEPS BELOW:

1. Obtain An RMA Number - Please call 860-642-7790 and speak to a customer service representative to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip.  If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number

2. Pack Your Return - Wrap your item carefully in a box, and in its original packaging and enclose correspondence, which references the RMA number (as indicated above), with your return.

3. Ship Your Return – Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer’s expense. We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns.

ALL ITEMS MUST BE RETURNED TO:
The Yankee Retail Company
841 Route  32, 
Franklin CT 06254 
Attn: Returns Dept

4. Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 15 business days of the receipt of your return and will appear on your billing statement as Yankee Retail. If you paid by check, a refund check will be mailed to you. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Damaged Item

We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, please call us within seven days of receipt – (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you.

Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER

We reserve the right to make changes to our policies with or without notice.

Contact Us

We provide three easy ways to contact us - email, phone, mail
EMAIL - customerservice@yankeeretail.com
PHONE - Our customer service department is open 7 days a week from 9am to 9pm EST at 860-642-7790
MAIL - The Baby Bedding Company - Div of The Yankee Retail Company LLC, 841 Route  32, Franklin CT 06254