90
Day Return Policy:
If you are not satisfied with your purchase for any reason, you can
return the unused item in original condition and original packaging,
within 90 days of shipping for a full refund, less shipping costs.
If the item was shipped to you at no charge the actual shipping
costs for items will be deducted from the refund. Note: Only
items that are unused and in original condition can be returned – no
exceptions.
Note: Cut fabric cannot be returned.
4
How To Return An Item
TO
INSURE A PROMPT REFUND
– FOLLOW ALL STEPS BELOW:
1.
Obtain An RMA Number -
Please
call 860-642-7790 and speak to a customer service representative to
obtain a Return Merchandise Authorization (RMA) number. This RMA number
must be written on correspondence with the return such as the
original packing slip. If you cannot locate your packing slip, please
include a note with the billing name and address and the RMA number
2.
Pack Your Return
- Wrap your item carefully in a box, and in its original packaging and
enclose correspondence, which references the RMA number (as indicated
above), with your return.
3.
Ship Your Return
– Ship your return using the shipping carrier of your choice. Please
note, return shipping is at the customer’s expense. We recommend that
you insure your return, as we cannot be responsible for lost, damaged or
misdirected returns.
ALL ITEMS MUST BE RETURNED TO:
The Yankee Retail Company
841 Route 32,
Franklin CT 06254
Attn: Returns Dept
4.
Receive Your Refund
- If you paid for your order by credit card, a credit will be issued
within 15 business days of the receipt of your return and will appear on
your billing statement as Yankee Retail. If you paid by check, a refund
check will be mailed to you.
If the
item was shipped to you at no charge the actual shipping costs for items
will be deducted from the refund.
4
Damaged Item
We want
you to enjoy your purchase when it arrives and therefore make every
effort to ship items securely. In the event that you receive a damaged
item, please call us within seven days of receipt – (860) 642-7790. Our
customer service representatives will make arrangements to have the
damaged item/part picked up and a new item or part in the same style and
color, shipped to you.
Please note: If you choose not to receive a replacement, we will make
arrangements to have the damaged item picked up and your refund will be
issued less original shipping costs. If the item was shipped to you at
no charge the actual shipping costs for items will be deducted from the
refund.
Note: ALL DAMAGE CLAIMS MUST BE MADE
WITHIN 7 DAYS OF RECEIPT OF THE
ORDER
We reserve the right to make changes to our
policies with or without notice.
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